Ringwood Technology provide a substantial range of services and products across a range of sectors in the Information Technology field, both hardware and software. Due to the varying nature of the tasks required and the fact that all clients infrastructure varies, we have some standard terms and conditions that will apply to all customers, but on occasion these may be enhanced due to the task at hand.
1. Costing - Ringwood Technology endeavour to provide a costing for all jobs, but due to the nature of technology and adaptations to software or hardware as a result of wilful or viral means, it will on occasion be necessary to adapt the costing during the process of the works should any unavailable information come to light, or should client requirements deviate from the initial requirement. All costings will be provided by email, a copy of which will be retained on file.
2. Data back up - All customers should ensure that they operate a valid data back-up procedure for all important information (we can provide solutions should they be required). During the course of repairs to computers, laptops or other equipment we will endeavour to retrieve and restore such information but can not be held responsible where such data becomes corrupted due to external factors beyond the control of Ringwood Technology such as Ringwood Technology.
4. Warranty - Ringwood Technology will in most situations be required to purchase equipment or components for customers and such equipment is guaranteed under the warranty of the manufacturer concerned only and all such documentation will be left with the customer whereupon it will be their responsibility to retain same on file.
5. Equipment only sales - where a customer requests the purchase of equipment such as a laptop, computer or IT components, full payment will be required on delivery of same. Where this equipment is provided as part of an installation, service or repairs, please refer to our payment terms listed below at point 6.
6. Payment terms - as of 28th November 2011 the following terms and conditions will apply to all customers;
- 50% deposit payment, based on initial costings
- 25% on completion of works, based on final costings
- 25% within 30 days of works completed
All customers will receive a pro-forma invoice at commencement of works with a final invoice being raised within 7 days of completion of same. A final statement of works will be provided with all invoices.
7. Late payments - in accordance with legislation, all payments that become overdue i.e. in excess of 30 days from completion will incur a late payment charge. This figure is 0.023% and will be charged on a daily basis.
8. Existing customers - all existing customers with an outstanding balance as of 25th November 2011, will be granted 30 days to make a payment arrangement and interest will be charged as of 1st January 2012 where a balance remains outstanding at this point.
9. Payments accepted - Ringwood Technology accept payment by cheque, bank transfer or paypal. If you wish to make payment by bank transfer or paypal please contact accounts@ringwood.ie for details. Cheque payments should be posted to Ringwood Technology, 17 Achill Road, Loughlinstown, Co. Dublin.
10. Post works - once works have been completed by Ringwood Technology we will provide a statement of works to confirm what components have been supplied and what works have been completed which the customer will be required to sign off on at this point.
Brief outline of works required:
Date works to commence: _____________________________________________________
Company/individual: _____________________________________________________
Signed by: _____________________________________________________
Date: _____________________________________________________
On behalf of Ringwood Technology:
Signed by: _____________________________________________________
Date: _____________________________________________________
Terms & conditions – updated 25th November 2011
E.&O.E.